Privacy Policy

1. Introduction

Mander Wines (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you sign up for our allocation list, submit a contact form, or place an order.
• Age Verification: Confirmation that you are of legal drinking age (19+ in Ontario) when you access our website.
• Transaction Information: Purchase history, payment details (processed securely through third-party payment processors), and shipping information.
• Communications: Records of correspondence when you contact us via email or our contact form.
• Website Usage Data: IP address, browser type, device information, pages visited, and browsing behaviour collected through cookies and similar technologies.

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfill wine orders and allocation requests
• To communicate with you about your orders, account, and our products
• To send marketing communications, including newsletters and release announcements (with your consent)
• To verify your age for the purchase and delivery of alcoholic beverages
• To improve our website, products, and customer experience
• To comply with legal obligations, including Ontario liquor regulations

4. Consent

We obtain your consent before collecting, using, or disclosing your personal information. By using our website and providing your information, you consent to the practices described in this policy. You may withdraw your consent at any time by contacting us at info@manderwines.com, subject to legal or contractual restrictions.

5. Canada’s Anti-Spam Legislation (CASL)

We comply with Canada’s Anti-Spam Legislation. We will only send you commercial electronic messages (such as newsletters, release announcements, or promotional emails) with your express or implied consent. Every marketing email includes an unsubscribe mechanism, and we will process your opt-out request within 10 business days.

6. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us with payment processing, shipping, email marketing, and website hosting, bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process, including requests from the Alcohol and Gaming Commission of Ontario (AGCO) or other regulatory bodies.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate privacy safeguards.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of electronic transmission or storage is 100% secure.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, it is securely destroyed or anonymized.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These may include:

• Essential Cookies: Required for website functionality, including age verification.
• Analytics Cookies: Help us understand how visitors use our site so we can improve it.
• Marketing Cookies: Used to deliver relevant content and measure the effectiveness of our communications.

You can manage your cookie preferences through your browser settings.

10. Your Rights

Under PIPEDA and applicable provincial legislation, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent for the use of your information (subject to legal exceptions)
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

11. Third-Party Links

Our website may contain links to third-party websites (such as Instagram). We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: info@manderwines.com
• Location: Ontario, Canada